i. The SPF advocates inclusion not displacement. No person should be turned away from a shelter without clear motivation.
ii. Knowingly omitting critical information about a client when referring a client to a shelter erodes trust between agencies. This can lead to clients be refused shelter because of an organisation or case worker’s reputation for withholding critical information.
iii. The “swapping” of clients between shelters is contrary to shelter admission criteria and prevents much needed bed-space being made available to new admissions. Because it is often done secretly, the practice interferes with the shelter’s data gathering and this skews information being communicated to levels of policy and advocacy.
iv. Clear contracting between clients and shelters needs to be part of all shelter admissions processes to mitigate conflict at point of exit.